Delivery and Payments

How long will it take to deliver my order

Most sales events consist of stock held in one of our supplier’s warehouses, from all over the world. Once all customers have placed their orders and the sales event has ended – this is when the magic happens! If the sales event stock is already at our warehouse – we will ship your order straight to your door as soon as possible. If not, our suppliers will organize to ship the sales event stock to one of our international warehouses.

Each sales event listed online has an estimated delivery time frame of anywhere between 5-14 days for your order to reach you.

Whilst we endeavour to meet our estimated delivery time frames, there are many factors out of our control that mean you may receive your order later than anticipated. We do apologise for any unforeseen delays, however - our team is always working hard to get your order to you as quickly as possible.

On some occasions, we may not be able to complete your order in full. We will inform you as soon as we are made aware of any discrepancies with stock and ensure that you are refunded via your original method of payment urgently. With over 5 major warehouses located all over the world, dispatching over 100,000 items each week – you can take ease in knowing that it is only a very small percentage of orders that may be effected.

To check the progress of your order, please visit the tracking link in your order dispatched email.


Can you express ship my order

Unfortunately we do not offer an express shipping service and are unable to expedite individual orders. 


I can’t track my parcel

You will only be able to track your parcel once it has been packed and dispatched from one of our warehouses. Once your order has been packed and prepared for dispatch – it may take up to 3 business days for your tracking information to be updated into our delivery partner’s tracking website. 

If your tracking information is marked as “invalid” or “not active” after one week from the date of dispatch – please contact our Customer Service Department via the Let Us Help You section, located on our homepage. 


My order hasn’t been delivered yet

Has your order been packed and dispatched yet? View the latest information on your order by visiting MY ORDERS, in the MY ACCOUNT section. Once your order has been dispatched, you’ll be able to track your parcel with our delivery partners. 

For local brands – these will be packed in our Sydney Warehouse or sent directly from the supplier – expect 4-6 working days.


Should your parcel be in transit for more than 15 business days - please contact our Customer Service Department via the Let Us Help You section, located on our homepage and we’d be happy to help you look further into the delay. 


How much am I charged for delivery

Your delivery fee will always be FREE automatically. Enjoy Free Shipping on all of our brands and products.


How are my orders sent to me

Shopping Direct Australia uses a number of delivery partners and courier services depending on which warehouse your order is coming from and where you live.

In some instances, your order may be delivered directly to your door via our supplier's warehouse.

When stock from different suppliers is made available in the same warehouse, at the same time, we may consolidate orders where possible. This means that in some instances, you may receive different orders together in the same parcel. For these orders, the shipping and handling charges will remain unaltered as this fee not only covers the cost of dispatch, but the preparation of the order as well.

Our shipping fees do remain FREE regardless of purchasing locally or from one of our many international warehouses.

REFUND POLICY

Shopping Direct Australia is dedicated to offering our members the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you have any questions or concerns about this policy or an item you have received, please reach out to our Customer Relations Team for assistance via the Let Us Help You section of our homepage.

If you need to return a product, please send us a message via the Let Us Help You section of our homepage and create a new Returns Request. Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 1 business day with further instruction on how to remedy the situation.

1. Change of Mind Returns 
If an item has been received as advertised without fault, we are not required to provide a refund or replacement. With saying that, we understand that everyone changes their mind from time to time. For more information regarding change of mind returns, please refer to our Change of Mind Return Policy, which can be found below our general Return Policy.

2. The Item Doesn’t Match the Description 
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a refund please lodge a Returns Request, where will provide you with a paid return method and you will receive a refund for the item. As we do not hold surplus flash sale items in stock, we will be unable to arrange a replacement or exchange product in most instances.

3. The Item Has a Minor Fault 
If the item has a minor fault, please contact a member of Customer Relations via the Let Us Help You section of the website. We will request evidence of the fault and upon receipt of that will offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund. Alternatively, you can lodge a Returns Request to return the item for a refund. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.

4. The Item Has a Major Fault 
If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage. You may lodge a Returns Request to return for a full refund or you can contact a member of Customer Relations to arrange a repair or replacement subject to availability. In some instances, we may request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.

Additional Information: 
In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:

• The item has been lost, destroyed or disposed of by you; 
• The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you; 
• The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item; 
• The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.

If you are unsure about your eligibility to return or have any questions about a product, a member of our Customer Relations Team can be contacted via the Let Us Help You section of the website and will be happy to assist.

Change of Mind Return Policy

This policy is exclusively for returning goods that are delivered as advertised without fault. If you have received an item that doesn’t match the description or has a fault, please refer to our general Return Policy.

How to Return: 
If you need to return a product, please visit the Let Us Help You section of our homepage and create a new Returns Request. Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 1 business day with further instruction on how to remedy the situation. You must lodge a Return Request within 30 calendar days of your order being dispatched. Upon having your request approved, you must return the item within 7 calendar days.

What is a Change of Mind Return? 
We deem returns that are a change of mind when the goods are true to how they were advertised and are delivered in a fine condition, free from defect or fault. A common example of a change of mind return would include garments that are not a perfect fit.

What Can I Return as Change of Mind? 
We accept most items back if you change your mind, however we do have some exceptions listed below. The item must be unused and be in a fine and resalable condition. All original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons or free gifts must also be returned.

Exceptions: 
a. Intimate apparel 
b. Swimwear 
c. Earrings 
d. Cosmetics and health products 
e. CDs, DVDs or any other products containing digital content 
f. Perishable products, liquor, food and beverages 
g. Customized or personalized products 
h. Clearance items from Warehouse Sales or further discounted Items from Clearance Sale 
i. Oversized or heavy items

What Remedy Will Be Offered? 
Unfortunately we do not have the facilities to offer any replacements or exchanges. We will accept any eligible Change Of Mind returns for a Shopping Direct Australia store credit for the price of the sales event item. If you had paid a delivery fee originally for the item, this will not be reimbursed. You will be required to pay for costs and expenses in returning the item to our facility. We encourage you to use a trackable service as any lost returns cannot be reimbursed.

If you are unsure about your eligibility to return or have any questions about a product, a member of our Customer Relations Team can be contacted via the Let Us Help You section of the website and will be happy to assist.

This policy was last updated: June 2019



What payment methods are accepted

Shopping Direct Australia accepts VISA, MasterCard, American Express, PAYPAL, Bank transfers and Poli Payment. All transactions must be placed by our customers, and cannot be processed via the Customer Service Department. 


What company name will appear on my credit card statement 

SHOPPINGDIR


When will I be charged

You will be charged during the CHECKOUT stage once your order has been confirmed. 


Do you have a discount for bulk buyers

As Shopping Direct Australia already offers up to 80% off our Brand Partner’s RRPs – we are unable to offer any further discounts for bulk buyers. Customers do have a limit of purchasing an item 10 times per order. Should you require any further items, please place a second order. 


Can I pay for my order using a voucher / promotional code

Customers can pay for the price of all sales event items with a voucher or promotional code. 

Please note that some vouchers and promotional codes may attract a minimum spend that excludes the cost of Shipping and Handling. 


I’m entitled to a refund – how long will this take 

Once you have been notified of your refund, we will endeavour to issue you with your refund the next business day. Once your refund has been processed, please allow 2 – 3 business days for the funds to reach your account. If you have paid via PAYPAL, you will receive an automated refund receipt to your inbox. 

Should you be entitled to a refund via your original payment method and your original transaction was split tender (partial store credit / partial credit card payment) – our administration system will automatically refund any voucher value first. If you have utilized a promotional code, this will be refunded to your Deals Direct account as a store credit. 


Does Shopping Direct Australia sell gift cards

At this stage, Shopping Direct Australia does not offer gift cards for purchase.